Returns policy

I really hope you are happy with the product you receive. If not please do get in touch. 

If you change your mind about a purchase then please contact me straight away. I am happy for items to be returned, but I do not cover the postage cost of the returned item. Once the unwanted item has been returned I will refund the full cost of the order plus the original postage cost. 

I do my best to ensure that all my creations arrive undamaged, but every now and again the goods will get damaged in the post. If this happens please get in touch asap with a photo of the damaged item so I can replace it for you and take it up with the Royal mail. 

Thanks so much for shopping with Letterbox Lane.